rjbet Privacy Policy

1. Introduction

1.1 rjbet is committed to protecting the privacy and personal data of all users who interact with the Platform. This Privacy Policy describes the types of personal data rjbet processes, the purposes for which it is processed, the legal bases that justify that processing, and the rights available to individuals in respect of their data.

1.2 rjbet processes personal data in a manner consistent with applicable data protection legislation, including the Personal Data Protection Act 2010 (Malaysia) ("PDPA") and any other applicable data protection frameworks governing rjbet's operations. Where rjbet's operations are subject to multiple overlapping frameworks, the more protective standard is applied.

1.3 This Privacy Policy applies to all personal data collected via the rjbet website at rjbet.win, the account registration and management process, customer support interactions, payment processing, and any marketing communications issued by rjbet.

2. Data Controller

2.1 For the purposes of applicable data protection law, rjbet is the data controller in respect of personal data collected and processed through the Platform. As data controller, rjbet determines the purposes and means of processing your personal data and bears the corresponding obligations under applicable privacy legislation.

2.2 Where rjbet engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification services, or cloud infrastructure providers), those providers act as data processors under rjbet's instructions and are bound by data processing agreements that require them to implement appropriate security measures and process data only as directed by rjbet.

3. Data We Collect

rjbet collects personal data across the following categories:

3.1 rjbet does not process special categories of personal data (such as health data, racial or ethnic origin, or political opinions) unless legally required to do so in specific circumstances, for example in connection with responsible gaming self-exclusion programmes.

4. How We Collect Data

rjbet collects personal data through the following channels:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to promotional communications.
• Automatically via Platform technology — through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform. See Section 10 for full cookie information.
• From third parties — including identity verification service providers (used to verify the accuracy of documents you provide), payment processors (for transaction confirmation), and fraud prevention services. rjbet only receives data from third parties where it has a lawful basis to do so.

5. Legal Basis for Processing

rjbet relies on the following legal bases when processing personal data, as applicable under the Personal Data Protection Act 2010 (Malaysia) and any supplementary frameworks:

• Contractual necessity — processing required to provide the Platform services you have registered for, including account management, game delivery, deposits, and withdrawal processing.
• Legal obligation — processing required to comply with anti-money laundering obligations, age verification requirements, tax reporting duties, and regulatory reporting obligations applicable to rjbet's licensed operations.
• Legitimate interests — processing for fraud prevention, security monitoring, responsible gaming programme delivery, and platform analytics, where rjbet's interests do not override your fundamental data protection rights.
• Consent — for optional marketing communications and optional personalisation features, where you have given specific, informed consent. You may withdraw consent for consent-based processing at any time without affecting the lawfulness of prior processing.

6. How We Use Your Data

rjbet processes personal data for the following purposes:

• Creating, verifying, and maintaining your rjbet Account.
• Processing deposits and withdrawals, and reconciling transaction records.
• Conducting identity and age verification in accordance with rjbet's KYC obligations (minimum age 21 years, strictly enforced).
• Complying with anti-money laundering (AML) reporting obligations and financial crime prevention requirements.
• Delivering responsible gaming programme features including deposit limits, loss limits, session time tools, and self-exclusion administration.
• Detecting, investigating, and preventing fraud, cheating, collusion, and prohibited activity on the Platform.
• Providing customer support and resolving disputes, including maintaining records of support interactions.
• Sending transactional communications including account confirmations, withdrawal notifications, security alerts, and platform updates.
• Sending promotional and marketing communications where you have provided consent or where a legitimate interest applies and you have not opted out.
• Improving Platform functionality, user experience, and game product curation through aggregated analytics and usage pattern analysis.
• Complying with regulatory and legal obligations applicable to rjbet's licensed online gaming operations.

7. Data Sharing & Disclosure

7.1 rjbet may share personal data with the following categories of third parties, strictly on a need-to-know basis and subject to data processing agreements:

• Payment Processors — including banks, e-wallet operators (such as Touch 'n Go, Boost), and FPX operators, for the purpose of processing deposits and withdrawals.
• Identity Verification Services — third-party KYC and AML screening providers used to verify identity documents and screen against sanction lists.
• Cloud Infrastructure & Platform Providers — technology partners who host the rjbet Platform and associated services under strict data processing agreements.
• Game Content Providers — licensed game studios whose titles are integrated into the Platform, to the extent necessary for game delivery and fair play certification (typically limited to pseudonymised player identifiers).
• Fraud Prevention Services — third-party risk and fraud assessment providers used for real-time transaction monitoring.
• Regulatory and Legal Authorities — government agencies, financial intelligence units, licensing regulators, or law enforcement bodies where rjbet is legally required to disclose data.

7.2 rjbet does not share personal data with third parties for their own direct marketing purposes. Where data is shared with analytics providers, it is shared in aggregated or pseudonymised form wherever technically practicable.

8. International Data Transfers

8.1 rjbet operates within a global technology and services ecosystem. Certain personal data may be processed by service providers located outside Malaysia. Where such transfers occur, rjbet ensures that appropriate safeguards are in place in accordance with applicable data protection requirements, including:

• Standard contractual clauses or equivalent contractual protections with the receiving party.
• Transfers to jurisdictions that have received an adequacy determination from relevant data protection authorities.
• Binding corporate rules, where applicable within corporate group structures.

8.2 By using the rjbet Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Malaysia as described above, subject to the safeguards outlined in this section.

9. Data Retention

9.1 rjbet retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC Data — retained for a minimum of 6 years following Account closure, in compliance with AML record-keeping obligations.
• Transaction and Financial Records — retained for a minimum of 6 years from the date of the transaction, or longer where required by tax or regulatory reporting obligations.
• Gaming Records — bet history and game session data retained for a minimum of 3 years, or longer in connection with ongoing dispute or regulatory proceedings.
• Support and Communications Records — retained for 2 years following the close of the relevant interaction.
• Marketing Consent Records — retained for the period of consent and for 2 years following withdrawal of consent as evidence of prior authorised processing.

9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.

10. Cookies & Tracking Technologies

10.1 rjbet uses cookies and similar tracking technologies on the Platform to deliver core functionality, remember your preferences, maintain session security, and gather anonymised analytics data to improve the Platform.

10.2 Types of Cookies Used

• Strictly Necessary Cookies — essential for the Platform to function. These cannot be disabled and include session authentication tokens, CSRF protection cookies, and load balancer cookies. No consent is required for these cookies.
• Functional Cookies — remember your preferences such as language settings, game display preferences, and agreed notifications. Enabled by default; can be disabled without affecting core access.
• Analytics Cookies — used to gather aggregated, anonymised data on how users navigate the Platform (pages visited, session duration, entry and exit points). Require consent where applicable under applicable law.
• Security Cookies — used for fraud detection, device fingerprinting (in anonymised form), and unusual login pattern detection.

10.3 You may manage or delete cookies through your browser settings. Disabling strictly necessary cookies may impair Platform functionality, including the ability to maintain a logged-in session.

11. Your Rights

Subject to applicable law and any exemptions that apply under Malaysian data protection legislation or rjbet's licensing obligations, you have the following rights in respect of your personal data:

12. Data Security

12.1 rjbet implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your browser and the rjbet Platform.
• Encryption of sensitive data fields (including financial data and identity document copies) at rest.
• Role-based access controls ensuring that rjbet personnel can only access personal data to the extent required for their specific job function.
• Regular security penetration testing and vulnerability assessment of the Platform infrastructure.
• Two-factor authentication (2FA) available to all Account holders and mandatory for rjbet staff with administrative data access.
• Logging and monitoring of all access to systems holding personal data, with anomaly detection.

12.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, rjbet will notify the relevant supervisory authority within the timeframe required by applicable law and will communicate the breach to affected individuals where the risk is assessed as high.

12.3 While rjbet employs robust security measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your rjbet login credentials and for logging out of your Account when using shared or public devices.

13. Children & Minors

13.1 The rjbet Platform is strictly for adults aged 21 years and above. rjbet does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the Account registration and KYC process.

13.2 If rjbet becomes aware that personal data has been collected from an individual under 21, the Account will be closed immediately, all collected data will be deleted (subject to any mandatory legal retention obligations), and any deposits will be returned.

13.3 If you believe a minor has registered on the rjbet Platform or that personal data of a minor is being processed, please contact us immediately via the details in Section 15.

14. Amendments to This Privacy Policy

14.1 rjbet reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or rjbet's data processing practices. The "Last Updated" date at the top of this page will be revised accordingly.

14.2 Where an amendment is material — meaning it substantially affects your rights or the way rjbet processes your personal data — rjbet will notify registered users via email and/or a prominent notice displayed on the Platform prior to the amendment taking effect.

14.3 Continued use of the rjbet Platform following the effective date of any Privacy Policy amendment constitutes your acknowledgement of the updated Policy. If you do not accept the updated Policy, you should cease using the Platform and request Account closure in accordance with the Terms & Conditions.

15. Contact & Complaints

15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about rjbet's handling of your personal data, please contact rjbet's data privacy team through the following channels:

15.2 If you are not satisfied with rjbet's response to a privacy complaint, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction. In Malaysia, the relevant authority is the Department of Personal Data Protection (JPDP) under the Ministry of Communications and Digital.

Please note: rjbet will never ask for your Account password, full payment card details, or full identity document numbers via email or live chat. Any communication requesting such information should be treated as fraudulent and reported to our support team immediately.